Last Updated: 5th Dec 2025

At Digital Herons, we aim to deliver high-quality Amazon marketing services that help brands grow profitably. Since our work involves time, expertise, strategy, and platform-based execution, we follow a transparent and fair refund policy.

1. Service-Based Refunds

Because all our services (Amazon PPC Management, Listing Optimization, Brand Store Creation, Graphic Content, GST/Trademark Services, etc.) require dedicated time and resources, we do not offer refunds once the project has started.

Refunds may only be considered under the following conditions:

• The project has not started yet.
  
  
• The service fee has been paid in advance and the scope of work has not been initiated.
  
  
• Duplicate or accidental payments (100% refundable).
  
  

2. No Refund Conditions

Refunds will not be provided if:

• The client delays or fails to provide required inputs, documents, or approvals.
  
  
• Platform-related issues occur on Amazon (account suspensions, Amazon backend errors, listing suppressions).
  
  
• Results differ due to market fluctuations, competition, or algorithm changes.
  
  
• The client discontinues the service voluntarily after work has already begun.
  
  

3. Refund Processing Time

Approved refunds are processed within 7–10 business days to the original payment method.

4. Contact for Refund Requests

Email : support@digitalherons.in

Phone : +91 – 8838705828